ServicesWall™ - Intelligent On-Device Portal for Service Providers

Part of Media+ product Suite, BroadApp™ SelfCare services are designed to revolutionize a key part of users digital life: checking their available credit, visualizing their bill, changing their subscriptions and rate plans, accessing their voicemail, configuring their value added services.

BroadApp™ SelfCare services provide an entirely new user experience based on Intelligent On-Device Portals.

ServicesWall™

Services at your fingertips

ServicesWall™ is a technology patented by ATES Networks, which allows users to have immediate access to all their services, no matter they are connecting from an intelligent Set-top box (STB), Connected TV, smartphone PC/MAC or other connected device.

Examples of services provided by ServicesWall™:

• Call Center connect
• Credit Check
• My last Bill
• My last Call
• Visual VoiceMail
• Top Numbers
• RingBackTone service
• Subscriptions and Rate Plans
• VAS Alerts

Any other services provided by mobile operators can be made available through the ServicesWall™, thanks to a smooth integration with service provider's BSS.

Call Center connect - an efficient way to offload your Call Center

By empowering users to efficiently access and manage key information such as subscriptions, credit, optional services, BroadApp™ SelfCare enables service providers to efficiently manage their Call Centers by transferring recurring queries to a more efficient selfcare channel.

Moreover, with the Call Center connect feature, users can easily interact with the Call Center in online or offline mode for a variety of topics (status of activation of a new service, internet subscription, changing subscription,...). These topics can be treated off-peak by Call Centers and thus ensure a better usage of your resources and agents' available time.

Zero network integration effort

BroadApp™ SelfCare services use essentially the Data and SMS bearers and require no or little network integration effort.

Broad Audience

ATES Networks enables service providers to target a broad segment of their customer base with BroadApp™ SelfCare services and ServicesWall™. The solution can be localized and used with majority feature phones, smartphones, tablets, intelligent STB and Connected TV.